Help with Vesper
Day-to-day support happens in our members-only Discord, which every member gets access to through Whop — there is no public invite. For anything else, or before you have joined, write to us and a person will answer.
How to reach us
Members' Discord
Our main support channel, and the fastest way to an answer. It is members only and not publicly listed — your access comes with your membership, through Whop, and you will find it there once you have one.
Get Vesper on WhopPostal address
Vesper Technologies LLC
418 Broadway #7198Albany, NY 12207
United States
Getting an answer in one reply
There is no “send a report” button in the app. Tell us what happened and, if we need the logs to go further, we will ask — the app then shows you what has been asked for, from which modules, and you send it or refuse. Your logs are not sent unless you press Send to support.
Whether you write or post in the Discord, include whatever of this you have:
- What you expected to happen, and what happened instead.
- Your Vesper version, from Settings, and your operating system version.
- Which module, if the problem is with a particular one.
- Roughly when it happened, so we can line it up with a run.
Please do not send us API keys, account passwords or proxy credentials. We never need them, and we would only ask you to change them.
What your computer needs to run Vesper is listed on the home page.
Common questions
A module has stopped working. What now?
Tell us in the Discord, or write to us. Say which module it is, roughly when it happened, and what you expected instead — that is usually enough. If we need the run's log to go further we will ask for it, and the app will show you what has been asked for before your logs are sent.
I am signed in but Vesper says I am not licensed.
Usually a lapsed subscription, or Vesper still signed in on another computer. Check your subscription on Whop, then sign out and back in. If it persists, write to support@getvesperapp.com with your Whop account email and roughly when it started.
Something has gone wrong with billing.
Subscriptions, invoices, cancellations and refunds are handled through your Whop account, on the terms shown to you at checkout. If something looks wrong, write to us first — we would rather fix it.
Still stuck?
Write to support@getvesperapp.com. A person will answer.